Refund and Returns Policy
At Timber Forge, customer satisfaction is important to us. We want you to feel confident in every purchase you make with us.
Please inspect your order upon delivery and contact us if there are any issues with your items.
Returns
If you are not completely satisfied with your purchase and the item is not faulty, you may return it within 14 business days of receiving your order.
To qualify for a return, items must:
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Be unused and in original condition
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Be returned in the original packaging
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Include all original accessories and contents
Customers are responsible for return shipping costs unless the item is damaged or defective.
Once your return is received and inspected, a refund will be issued to the original payment method within 7 business days.
Before returning any item, please contact us at:
Our team will guide you through the return process.
Damaged Items
If your order arrives damaged during transit, please contact us within 3 business days of delivery at:
Please include photos of the damaged item and packaging so we can assist you as quickly as possible.
Depending on the situation, we may offer:
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A replacement item
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A refund
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Store credit
Faulty or Defective Items
If you receive a faulty or defective item, please contact us immediately at:
We will work with you to resolve the issue as quickly as possible. Resolution times may vary depending on the product and supplier.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened unless they are faulty or damaged.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team at: